What's the story?

Bogota, the capital of Colombia, is a megapolis with a population of approximately eight million. Buses are the primary means of transportation with citizens using Transmilenio, the bus rapid transit system which has a fleet of 1500 buses, manages 300 stations
covering more than 80% of the city and carries close to three million passengers daily. The network is operated by Recaudo Bogota.

To use the transit system, Colombians needed to carry a card known as ‘Tullave’ (which translates as ‘your key’). Recaudo Bogota provided this closed-loop card system as a means of automating payments on behalf of Transmilenio. The card is distributed through the 300 Transmilenio kiosks. Although the Tu llave card automated payments, it was still posing some challenges such as costly usage,o utdated infrastructu, limited choice of payment methods and low speed of service.

Key results

• Number of vehicles: 1000+
• Number of validators: 1000+
• Monthly average card users: 12,000+
• Monthly average rides: 50,000+

Download the case study to discover the journey of Bogota.