A city flourishes when its people can move freely and confidently. Yet for many travellers, daily journeys remain unpredictable and unnecessarily challenging. Overcrowded services, unclear timetables, and outdated payment and reservation systems all discourage people from choosing public transport — often pushing them back towards private cars, adding to congestion and pollution. 

Fueled by surging urban populations, the need for convenient, accessible and quick commuting over the city has become in focus. Enter intermodality—the seamless integration of different transport modes into a single, fluid journey. Whether you walk to a bus stop, take the metro, and hop on a city bike for the last mile, intermodality turns what used to be multiple disjointed trips into a coordinated, connected experience.

The roots of the term trace back to the logistics industry. Intermodal freight transport was revolutionized by standardized containers—designed to move smoothly from ship to train to truck without unloading cargo. This same philosophy now inspires modern urban mobility: shift people, not just goods, across different modes, without disruption or complexity.

As cities grow smarter and commuters expect more flexibility, transport systems are undergoing a transformation. One of the most impactful shifts in recent years is the move from Card-Based Ticketing (CBT) systems to Account-Based Ticketing (ABT). This transition represents more than a change in technology—it reflects a broader evolution in how mobility services are designed, managed, and experienced.