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Automated Fare Collection

Hyper-personalised fare made easy.

A digital ticketing experience on self-service.

Automated Fare Collection, also known as AFC, is the system of digitalising the issuance of tickets, commonly used in public transport and beyond.

Current ticketing systems, whether those are cash based or digitized, do not always cater for today’s requirements, making it challenging for service operators to roll out frictionless solutions to their end clients.

Automated Fare Collection offers greater levels of transparency, not only for ticket prices but it also significantly reduces the levels of abuse, theft and corruption as the payment for transport fares will occur through the collection facility rather than in cash.


Automated Fare Collection features

For government
  • Decrease in cash payments and reduced fraud and abuse risk
  • Unified platform for access to various public services
  • Reduce expenditure on infrastructure servicing
  • Transparent settlement with transport and other services
For service operators
  • Makes cash redundant
    (eliminates cost of cash handling)
  • Reduce expenditure on infrastructure support for ticket sales
  • Reduce expenditure on infrastructure servicing
  • Efficiency gain by encoding, processing and distributing tickets electronically
  • Cost reduction as a result of centrally managed ticketing system
  • Reduced ticket fraud or abuse thanks to eliminating cash payments
  • Effective control thanks to reporting
  • Low investment cost
For commuters
  • Payment from single account
  • Account top up with payment instrument of choice
  • Automatically getting access to best rates
  • Seamless customer experience
  • Single access to multiple transportation services

Supporting flexibility for service operators

Service operators need efficient yet flexible tools to run their business. By centralizing all processing and data in the core services layer rather than rolling out pieces of information across dispersed systems, the operators can better control and operate the system on a day to day basis and data will become available 24/7 and in real time.


Creating a seamless customer experience

Customers can pay for their fares from a single account, topping up this account with a payment instrument of their choice. Passengers do not have to worry about anything except identifying themselves when starting their journey and the service will take care of everything else, including finding the best rate.


Reducing implementation and operation costs

Account based ticketing does not require an organization to issue special cards or tickets as it can leverage mobile devices or existing identifiers. By eliminating the need to install ticket offices, removing the cost of cash collection and the costs associated to encoding, processing and distributing tickets, the overall cost of operating the system can be reduced significantly.

Gain insights by reading the O-CITY Blog

Learn how to make hyper-personalised fare easy.